Removalist questions, answered.

$120/hour for the truck and crew, with a 2 hour minimum, plus a 45 minute call-out at the same rate. You pay for the time the job actually takes. The online estimate gives you a range for your move in a couple of minutes.

Every job has a 2 hour minimum at $120/hour, plus the call-out fee.

We charge a 45 minute call-out at our hourly rate to cover getting the truck and crew to your job. It's included in every estimate, not an extra surprise on the day.

Our crew and truck, ready to load and unload. Packing, unpacking, and furniture disassembly are optional extras, shown separately when you get your estimate.

There's no separate stair fee, but access affects how long a job takes, which affects the total. Tell us about stairs and lifts when you get your estimate so the range is accurate.

The online price is an estimate range. We confirm your quote after checking the addresses and access, and on the day you pay for the actual time. If something on the day changes the job, we talk it through before it changes the price.

Fill in the four short steps on our quote page, or call 0481 950 085. You'll see an estimated price as you go.

You get a reference number straight away. We then confirm the date, the truck and the crew with you by phone or SMS, and send a booking confirmation by email.

We'll confirm payment options when we book your job. Let us know if you have a preference.

Yes. Once your move is booked you get reminders 7 days and 1 day before, so nothing sneaks up on you.

Where you can, a clear space for the truck close to the door saves time and keeps your job on the lower end of the estimate. A long carry from the truck can add to the job.

Boxes go into the rooms they're labelled for and furniture is placed where you want it, not left by the door.

A 6 tonne and a 10 tonne truck. Single items and homes up to 2 bedrooms usually get the 6 tonne truck; 3 bedroom and bigger homes and offices get the 10 tonne truck.

Most jobs get 2 movers. Bigger homes get 3 or 4, and any extra movers are charged at a separate hourly rate that's shown in your estimate.

10 movers, based in Cranbourne VIC.

We're based in Cranbourne VIC and move homes and businesses across Greater Melbourne. We stay in Victoria.

Not at the moment. We only move within Victoria.

The call-out is a flat 45 minutes at the hourly rate for every job, wherever you are in our service area. The drive between your pickup and drop-off is part of the job time.

Furniture is wrapped in blankets and strapped in the truck on every job. Beds and flat-pack can be taken apart and rebuilt if you ask. Tell us about anything fragile or awkward before the day.

Yes, packing and unpacking are optional extras. Add them in your estimate to see how they change the time and price.

We don't currently handle pianos, safes, or other extremely heavy specialty items. If you're not sure whether we can help with something, give us a call.

Call us as early as you can and we'll find a new date. Our cancellation policy page sets out how it works.

Plans change, we get it. Call us as soon as you can if your date needs to move. See our cancellation policy page for the details.

Yes. Registered in Australia, ABN 43 805 185 060, ACN 702 456 988, based in Cranbourne VIC. You can check our ABN on the government's ABN Lookup.

The crew, direct, on 0481 950 085. No call centre in between.